Information We Collect and How We Use It
We collect and use information about you in the following ways:
Information Collected When You Communicate with Golis Telecom Somalia:
When you communicate with Golis Telecom Somalia, we collect information from you that we use to deliver, provide, confirm, change, bill, monitor, maintain and repair your products and services. This information is also used to resolve issues with your order, with our products and services, or with your account. The information we collect may include your name, addresses, and other contact information; the reason for the contact; and your Social Security Number and payment information. We use this information to establish and maintain your customer account and billing records (including establishing credit), provide services to you, authenticate you, and contact you about products and services that we offer.
When you contact us or we contact you with calls, e-mail, text messages, or through a feature on our websites or in our applications, we may monitor or record that communication or keep a record of the transaction to help us train employees, provide high-quality customer service and establish a record of the transaction and events.
Information Collected When You Use Golis Telecom Somalia Products and Services:
We collect information about your use of our products, services and sites. Information such as call records, websites visited, wireless location, application and feature usage, network traffic data, product and device-specific information, service options you choose, mobile and device numbers, and other similar information may be used for billing purposes, to deliver and maintain products and services, or to help you with service-related issues or questions. In addition, subject to any legal restrictions that may apply, this information may be used for other purposes such as providing you with information about other Golis Telecom products or service enhancements, determining your eligibility for new Golis Telecom products and services, and marketing to you based on your use of your products and services. This information may also be used to: (1) manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; and (2) subject to consent practices described in this policy, help us improve our services, research and develop new products, and offer promotions and other services. This type of information may be aggregated or anonymized for business and marketing uses by us or by third parties.
If you subscribe to our Internet access services, we may automatically measure and monitor network performance and the performance of your Internet connection to improve your, or our, service levels and products. If you contact us for service support, we also may access information about your computer, wireless device or other device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use.
Information Collected on Golis Telecom Websites:
When you browse Golis Telecom websites, information is collected about your device and your visit. We also collect data about your browsing, searching and buying activity as you interact with our sites. We may collect and use your IP address, mobile telephone or device number, account information, web addresses of the sites you come from and go to next and information about your connection, including your device’s browser, operating system, platform type and Internet connection speed. We use this information for operational and performance measurement purposes including monitoring statistics such as how many people visit our websites; which pages people visit on our sites; how much time is spent on each page or; which browsers are used to visit our sites.
When you access your account online, we maintain information about your user identification and password. This information is used to identify you when you sign in to your account.
Golis Telecom also uses information collected on Golis Telecom websites to help us deliver more relevant Golis Telecom marketing messages. These messages may be delivered on our websites, on non-Golis Telecom websites, by our representatives, via email, or via other Golis Telecom services or devices. We use this information in order to, among other things, ensure that you see the correct products and pricing available in the geographic area in which you live, manage the frequency with which you see an advertisement, tailor advertisements to better match your interests, and to understand the effectiveness of our advertising. We also may use this information to assess the effectiveness of our sites and to help you should you request help with navigation problems on these sites.
Golis Telecom may place and read cookies on our sites to help us deliver Golis Telecom marketing messages on our sites and on our vendors’ websites.
Information You Provide:
When you contact us online or by other electronic communications for information about products and services or when you enter an Golis Telecom-sponsored or affiliated contest, sweepstakes or similar promotion, we will respond to your request and may use the information you supply us to provide you with additional information about service offerings either at that time or in the future. If you enter a promotion, your information may be disclosed as part of the program’s administration, such as in connection with the publication of winners, prize fulfillment, and as required by law or permitted by the promotion’s official rules. Information you provide on our websites about your preferred location and other preferences may be used to provide you with more relevant product recommendations, services and special offers.
We may also collect information from you when you agree to participate in surveys or provide other feedback to us regarding our products or services, when you register to receive news or public policy updates, or when you apply for a job from Golis Telecom. We use this information only for the purpose for which you provide it.
Golis Telecom may send you emails or text messages that communicate information about your account or about products, services, marketing offers, or promotions that may be of interest to you. When you open an Golis Telecom email or click on links within these emails, we may collect and retain information to provide you with future communications that may be more interesting to you.
Information We Share
Information Shared Within the Golis Telecom Family of Companies:
Golis Telecom may share customer information within our family of companies for operational purposes. We also share certain types of customer information within our family of companies for our own marketing purposes. Sharing this information allows us to provide you with the latest information about our products and services and to offer you our latest promotions.
There are additional protections that apply with regard to certain information we collect and maintain about the telecommunications and Voice over Internet Protocol (VoIP) services you buy from us and how you use them. This information is categorized by the federal government as Customer Proprietary Network Information or CPNI. Specific laws govern our sharing and use of this type of information. Our residential customers, as well as our small and medium business customers may choose to opt out of the sharing of your CPNI within the Golis Telecom family of companies for certain marketing purposes.
Changes to This Policy
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