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Customer Care

We believe that our business victory is closely linked to customer approval. We strategically focus on developing strong customer relationships and loyalty. Our customer care department restores customer queries in accordance with Golis standardized. We are easily accessible to our customers through our call centers by calling 121 or 131 or visiting our premises. Presently our call centre services have been outsourced to outside Golis. We continuously evaluate the access call for improving our response time. We have a standardized complaint management system and ensure that our employees are given continuous training to ensure satisfactory customer care.

A customer is not dependent on us. We are dependent on him. They are not an interruption in our work but the purpose of it. They are not an outsider in our business. They are part of it. We are not doing them a favor by serving them.  They do us a favor by giving us an opportunity to do so.

Billing Services
We give our customers on a monthly basis bill and provide our subscribers with a range of payment choices for their ease, including making payment through the Sahal, Coming to Golis premises or we visiting their premises.

Our commitment:
To listen to our customers and provide them with quality solutions, that is the best value for their money and which brings a smile to their face.
To maintain our integrity and nurture an open, innovative and fun open source work culture.
To be a leader, leading a team to success, exceeding expectations in the assigned tasks, or taking new initiatives that create value for the company and the customer.
To Innovate newer ideas in regard to the processes and engineering of the local telecommunications to provide a better service and better deals.

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